Terms and conditions

Article 1. Objectives

The purpose of these Terms and Conditions is to prescribe the rights, obligations, and responsibilities between the Company and users of the Company's services when using the online services (including mobile and internet-related services; hereinafter referred to as the "Services") provided under the brands "LOTTE RESORT" and "LOTTE SKYHILL CC," which are operated by Hotel Lotte Co., Ltd. (hereinafter referred to as the "Company").

Article 2. Definitions

• 1. "Online services" are services in which the Company provides goods and information to the user using information and communication equipment such as computer and mobile phone, and the online services provided are as follows.
  • A. Lotte Resort's website (web, mobile) and applications
  • B. LOTTE SKYHILL CC's website (web, mobile) and applications
• 2. "User" refers to a member or non-member who receives the online services that the Company provides in accordance with these Terms of Use.
  • A. "Member" refers to anyone who has registered as a member by agreeing to these terms of use and providing his or her personal information to the Company, and who continuously receives online services and benefits from the Company. Users are categorized as follows.
    • 1) "Integrated member" refers to anyone who has registered as a member by agreeing to these terms of use and providing his or her personal information through the L.POINT Single Sign On (SSO) service operated by Lotte Members Co., Ltd. At this time, "L.POINT member" and "SSO service" have the meanings ascribed to them in Lotte Members L.POINT Terms of Use (visit Lotte Members website at http://www.lottemembers.com).
    • 2) “Owner member" refers to anyone who possesses a membership that the Company provides. Depending on the type of membership, owner members are categorized into 'individual owner members' or 'corporate owner members'.
    • 3) "Partner company" refers to an entity that can purchase goods according to the conditions and methods specified by the Company. Purchase and use of goods vary depending on the partnership conditions.
    • 4) Corporate member" refers to a member who has been separately certified to receive services according to the conditions and methods agreed upon between the Company and the corporate body that intends to use the Company.
  • B. "Non-member” refers to anyone who uses the Company's services without becoming a member. Non-members are not allowed to receive the same member benefits, treatment and marketing benefits as members (however, if a transaction is made online, transaction details and personal information will be retained for 5 years pursuant to laws pertaining to consumer protection).
• 3. "ID" refers to a combination of letters, numbers and special characters set by a member and approved by the Company to identify the member who intends to use member services.
• 4. "Password" refers to a combination of letters, numbers and special characters set by a member to identify him or herself and protect his or her personal and transaction information.
• 5. "L.POINT" refers to points that an L.POINT member receives from L.POINT affiliates and saves for his or her future payment, and which are operated and managed by Lotte Members Co., Ltd.
• 6. Terms not defined herein will have the meanings ascribed to them in the relevant regulations and under generally established practices.

Article 3. Specification, effect and revision of terms

• 1. The Company posts the Terms of Use, company name, address of place of business, CEO’s name, business registration number, contact (phone number, fax number, email address), e-commerce business number, chief privacy officer, etc. on the initial page of its official website so that users can easily understand them. However, the Company's website may have the users view the Terms of Use via a linked screen.
• 2. The Company may amend these Terms of Use to the extent that such amendment does not violate applicable laws such as the “Act on the Regulation of Terms and Conditions,” the “Act on the Consumer Protection in Electronic Commerce,” the “Framework Act on Electronic Documents and Transactions,” the “Electronic Financial Transactions Act,” the “Digital Signature Act,” the “Act on Promotion of Information and Communications Network Utilization and Information Protection,” and the “Framework Act on Consumers.”
• 3. When amending the Terms of Use, the Company will give notice of such amendment via its initial page from 7 days before the effective date of the amendment to the date immediately before the effective date, the effective date and reason of amendment along with the current Terms of Use. However, if the amendment is unfavorable to users, the aforementioned notice period will be at least 30 days. In that case, the Company's website will indicate a clear comparison of the Terms of Use before and after the amendment in an easy-to-understand manner.
• 4. When notifying members of the amendment to these Terms of Use, notwithstanding the fact that the Company has clearly announced that 'A member shall be deemed to agree to the amendment unless he or she expresses the intent to refuse the amendment within 30 days from the date of announcement or notification', any member who does not explicitly express his or her intent to refuse will be deemed to agree to the amendment to these Terms of Use. Furthermore, a member who does not agree to the amendment may terminate his or her use contract. However, in special circumstances to which the existing Terms of Use cannot apply, the Company may terminate the use contract.
• 5. Matters not specified in these Terms of Use will be subject to the relevant regulations or generally established practices.

Article 4. Provision and modification of services

• 1. The Company provides users with the following services. However, limited services may be available to non-members. Integrated membership is required to enjoy all services that the Company provides.
  • A. Online booking service
  • B. Sale of goods such as packages and coupons
  • C. Information on events and marketing activities
  • D. Additional services including membership services
  • E. Receipt of inquiries and provision of guidance on using services
  • F. Other tasks designated by the Company
• 2. The Company may, in cases such as changes in technical specifications, modify the content of goods or services to be provided under a future contract with a user. In that case, the Company will immediately announce, in the method set forth in Article 8, the content of modified goods or services and the expected date of provision thereof. When unavoidably necessary, the Company may skip the aforementioned notification.
• 3. The Company, unless it shows that it bears no responsibility, will compensate the user for any damages arising from the modification of services as per Paragraph 2.

Article 5. Suspension of services

• 1. The period of services according to these Terms of Use is from the date of membership registration to the date on which, once the request for membership withdrawal (cancellation) has been received by the Company, all rights and obligations related to the membership are completely fulfilled.
• 2. The Company may temporarily suspend the provision of all or part of its services for reasons such as maintenance, replacement, malfunction, and failure of computers and information & communications equipment.
• 3. Users will be notified of the suspension of services as per Paragraph 2 in the method set forth in Article 8.
• 4. The Company, unless it shows that it bears no responsibility, shall compensate for damages to users or third parties arising from a temporary service suspension as per Paragraph 2.
• 5. If it is unable to provide services due to natural disasters or force majeure, the Company may limit or suspend the provision of services.
• 6. The Company may temporarily or permanently modify or suspend the provision of all or part of its services for reasons such as change in the line of business or discontinuation of business.

Article 6. Membership enrollment

• 1. A user can become a member by entering member information in the application form specified by the Company and indicating its consent to these Terms of Use. After completing the member registration on the L.POINT website, the membership applies to online services that the Company provides.
• 2. Unless any of the following applies to a user applying for membership as per Paragraph 1, the Company will register such user as a member.
  • A. The applicant has previously been disqualified for membership under these Terms of Use
  • B. The application for membership is made under another's name
  • C. Statements in the registration are false, missing, or erroneous
  • D. The membership cannot be approved for reasons attributable to the user, or the application is made in violation of other rules
• 3. Membership enrollment is complete when the Company's acceptance thereof reaches the user applying for membership.
• 4. When there are changes in the registered member information, the member shall immediately report such changes to the Company. The Company does not take any responsibility for disadvantages to the member arising from his or her failure to report such changes.

Article 7. Membership withdrawal and disqualification

• 1. A member may at any time request the Company to withdraw from his or her membership, and upon receipt of such request by a member, the Company shall immediately take the measures necessary for cancellation of the membership. However, if specified in the relevant regulations, the Company may retain the personal information of the user within the scope of the purposes and period specified in the regulations.
• 2. Requests for withdrawal from membership may be made through any of the online service channels (website, application, etc.) operated by the Company.
• 3. After withdrawal from membership, the ex-member is free to reapply for membership according to the procedures set forth in Article 6.
• 4. In any of the following circumstances, the Company may restrict a member’s use of certain services or suspend his or her membership for a certain period.
  • A. The member provides false information when applying for membership
  • B. The member fails to make timely payments in connection with goods or services purchased from or provided by the Company
  • C. The member steals another person’s ID and password or such person’s personal information
  • D. The member defames or disadvantages another person via the Company's online service channel
  • E. The member interferes with a third party’s use of the Company's services or otherwise disrupts e-commerce
  • F. The member posts pornographic materials or a link to pornographic websites on the Company's online service channel
  • G. The member, using the Company’s service, engages in an act prohibited by law or these Terms of Use or that is contrary to public order and good morals
  • H. The member uses the Company's content beyond the scope of private use such as open presentation thereof to the public in a public place or a place of commercial business
  • I. The member makes unfair profits by booking the Company's service and transferring the right to use such service to another person in exchange for a price
  • J. The member otherwise performs an act which intentionally interferes with the operation of services
• 5. If a member whose membership is limited or suspended by the Company performs any act under Paragraph 4 twice or more, or fails to correct the reason for membership limitation or suspension within 30 days, the Company may disqualify him or her from membership.
• 6. If the company disqualifies a member from membership, the membership will be terminated. In this case, the member will be notified in advance in order to be given a chance to vindicate him or herself at least 30 days before the termination of membership.
• 7. The Company may retain the personal information of a disqualified member for up to 3 months in order to prevent illegal use of its services and additional damages.
• 8. L.POINT membership withdrawal or disqualification is subject to the L.POINT Terms of Use. Any member whose L.POINT membership has been withdrawn or disqualified will be automatically disqualified by the Company as well.

Article 8. Notice to members

• 1. The Company may send notices to users via text message, instant message or email to a phone number or email address designated by the user.
• 2. Alternatively, the Company may post notices to users for 7 days or more on its website.

Article 9. Accumulating L.POINTs

• 1. An integrated member may accumulate L.POINTs or redeem them for services.
• 2. All matters related to L.POINTs that the Company's website provides are managed and operated by Lotte Members Co., Ltd. under its own authority and responsibilities.
• 3. Enrollment in and withdrawal from L.POINT membership, accumulation and redemption of points, extinction of points, and termination of service are subject to the L.POINT Terms of Use.

Article 10. Provision of information and advertisement

• 1. The Company may post commercial advertisements on the service screen of its website, or send them to individual members via email, push message, text message, etc. according to the requirements specified in the Act on Promotion of Information and Communications Network Utilization and Information Protection in order to secure a financial basis that can ensure optimal services to members. However, members may refuse to receive emails with advertisements.
• 2. The Company does not assume any right or responsibility for advertiser content posted through this service, and does not guarantee or warrant the appropriateness or legality of such content.
• 3. The Company does not take any responsibility for damages arising from a user's participation in an advertiser's promotional activities through this service.

Article 11. Access to website

• 1. "Link" refers to a hypertext link (targets of hypertext links include texts, pictures and videos) to a website other than websites or mobile services that the Company provides.
• 2. The Company does not guarantee a user's transaction for goods or services solely provided by a hyperlinked website as per Paragraph 1.

Article 12. Company's obligations

• 1. The Company shall strive to provide continuous and stable services as specified in these Terms of Use.
• 2. The Company shall apply a security system to protect the personal information (including credit information) of members in order to ensure their safe use of its services.
• 3. The Company may send for-profit or commercial advertising emails to individual members as per Article 9, Paragraph 1. However, members may refuse to receive such email.
• 4. The Company shall work to provide convenience to users with regard to contract-related procedures and contents, such as the entrance into a use contract or the change or cancellation of contract terms.

Article 13. User's obligations

• 1. A user shall be responsible for managing his or her ID and password.
• 2. A member may not have a third party use his or her ID and password.
• 3. If a member becomes aware that his or her ID and password have been stolen or are being used by a third party, he or she shall promptly notify the Company, and follow the instructions of the Company.
• 4. The Company does not take any responsibility for damage to the user arising from his or her violation of Paragraphs 1, 2 or 3.
• 5. A user shall comply with the relevant laws and regulations, these Terms of Use, use guidance and precautions announced by the Company regarding its services, and shall not perform any act which intentionally interferes with the Company's businesses.
• 6. A user is not allowed to engage in sales or for-profit activities using the Company's services without the prior approval of the Company. The Company does not take any responsibility for the results of the user's sales or for-profit activities in violation of these Terms of Use. Furthermore, the user shall be obliged to compensate the Company for any damage arising from such sales or for-profit activities.
• 7. A user may not engage in the following acts.
  • A. Providing false information in making applications or changes
  • B. Stealing another person’s personal or payment information
  • C. Altering information posted on a website operated by the Company
  • D. Sending or posting information (e.g., computer programs) other than those designated by the Company
  • E. Infringing on the Company’s or a third party’s copyright or other intellectual property rights
  • F. Defaming the Company or a third party or interfering with the operation or business thereof
  • G. Publishing or posting obscene or violent messages, pictures, or voice, or any other information contrary to public order and good morals
  • H. Transferring or selling his or her rights or obligations granted as per these Terms of Use to a third party without the consent of the Company
  • I. Any other act violating relevant laws and regulations or the Company's service policies

Article 14. User's posts

• 1. All rights and responsibilities for a post including the copyright shall lie with the user who has posted it.
• 2. In any of the following circumstances, the Company may take appropriate action, including deleting a post without prior notice, as per the relevant laws and regulations or its corporate policy, and takes no responsibility for the consequences.
  • A. A user’s post contains content that violates relevant laws and regulations
  • B. A user’s post infringes a third party's rights, reputation, credit or other legitimate profits
  • C. A user’s post contains malware or data that may cause malfunction to information and communication equipment
  • D. A user’s post is contrary to public order and good morals
  • E. A user’s post slanders or defames another user or a third party
  • F. A user’s post includes content that is related to criminal acts
  • G. A user’s post includes content that may cause political or economical conflict
  • H. A user’s post infringes the Company's or a third party's copyright
  • I. A user’s post is deemed to interfere with services provided by the Company

Article 15. Copyright holder and restrictions on copyright use

• 1. Copyright and other intellectual property rights for works created by the Company shall belong to the Company.
• 2. Copyright and other intellectual property rights for works provided by a partnership agreement for the Company's services shall belong to the owner of the works.
• 3. Without the Company’s prior approval, a user may not use any information obtained from the use of the Company’s services and whose intellectual property rights belong to the Company, for profit and by methods such as reproduction, transmission, publication, distribution, or broadcasting, or have a third party do the same.
• 4. If a user is charged for damage or accused of a crime for infringing a third party's copyright or other intellectual property rights, the user is obliged to compensate the third party for any loss or damage arising from the infringement, and to compensate the Company for all damages thereto (including the legal expenses).

Article 16. Protection of personal information

• 1. The Company shall strive to protect a user's personal information as prescribed by the relevant laws and regulations such as the Act on Promotion of Information and Communications Network Utilization and Information Protection or the Personal Information Protection Act.
• 2. Details regarding personal information protection by the Company are subject to the relevant laws and regulations and the "Privacy Policy" (* go to Privacy Policy).
• 3. Matters related to L.POINT members are subject to the L.POINT Terms of Use and the Privacy Policy.

Article 17. Compensation for damages

• 1. The Company is not responsible for any damage caused to a user in relation to service provided free of charge, unless there is intent or serious negligence by the company.
• 2. If a user claims damages from the Company, the claim shall be in writing and include the reasons, amount and calculation basis necessary to substantiate the claim.

Article 18. Indemnification

• 1. The Company shall not be held responsible for any consequences if it is unable to provide its services properly due to natural disasters, force majeure or other reasons beyond the scope of its reasonable control.
• 2. If the Company is unable to provide its services for reasons attributable to users, the Company does not take any responsibility for any consequences.
• 3. The Company does not take any responsibility for a user's failure to earn profits expected from the use of the Company's website or services or any damage arising from the use of data obtained from its services.
• 4. The responsibility for the credibility or accuracy of information, data or facts posted on the service screen by a user lies with the user, and the Company does not take any responsibility for damages to the user or a third party arising from the inaccuracy or falsity of the content.
• 5. The Company does not take any responsibility for damages to a user or a third party arising from the user's intent or negligence regarding the use of the Company's services.
• 6. If the Company's services are temporarily suspended for the reasons set forth in Article 5, the Company shall not be held responsible for any damages to a user or a third party arising from the suspension of such services.
• 7. The Company does not take any responsibility for damages arising from a user's leakage or provision of his or her personal information to a third party.
• 8. The Company's online services may not be available in real time. Online services may be limited or delayed depending on the current location of a user or for reasons of the wireless data service provider.

Article 19. Dispute resolution

• 1. The Company handles user’s complaints and opinions as a priority. However, if expedient handling is difficult, the Company will immediately notify the user of the reason and the schedule for handling the same.

Article 20. Jurisdiction and governing law

• 1. Lawsuits concerning e-commerce disputes between the Company and users shall be subject to the exclusive jurisdiction of the competent court.
• 2. E-commerce lawsuits between the Company and users shall be governed by the law of the Republic of Korea.