Fixed video information processing device operation policy

The purpose of this Operation and Management Policy for Visual Data Processing Devices is to inform you of the purpose and method of use and management of visual data processed by Hotel Lotte Lotte Resort (hereinafter "the Company").

Article 1 (Grounds and Purpose of Installation of Visual Data Processing Devices)

The Company installs and operates visual data processing devices for the following purposes under the Article 25(1) of the Personal Information Protection Act:

  • - safety of facilities and management, prevention of fire
  • - prevention of crimes for safety of customers
  • - Preventing vehicle theft and damage
    ※ For the parking lot with the capacity exceeding 30 cars, Article 6(1) of the Enforcement Decree of the Parking Lot Act shall apply to installation and operation of visual data processing devices.

Article 2 (Number of Devices, Location and Shooting Range)

Article 2 (Number of Devices, Location and Shooting Range)
Type Lotte Resort Sokcho Lotte Resort Buyeo Lotte Resort Gimhae Jeju Artvillas Lotte SKYHILL CC JEJU Lotte SKYHILL CC BUYEO
Number of units 469 285 265 84 44 72
Purpose and shooting range Offices, Building lobbies, parking lot Center, Outdoors clubhouse, Conveyor belt, a place to store a bag clubhouse, parking lot, Conveyor belt, a place to store a bag, management office

Article 3 (Managers and Authorized Persons)

The company is in charge of protecting your video information and handling personal video information and inquiry.

The company is in charge of protecting your video information and handling personal video information and inquiry.
Type Department in charge Position Contact details
Lotte Resort Sokcho Managers Resort Sokcho Sales Support Team Leader 033-634-1101
Authorized Persons Safety manager 033-634-1112
Lotte Resort Buyeo Managers Resort Buyeo Sales Support Team Leader 041-939-1010
Authorized Persons Safety manager 041-939-1037
Lotte Resort Gimhae Managers Resort Gimhae Sales Support Team Leader 055-725-1002
Authorized Persons Safety manager 055-725-1111
Jeju Artvillas Managers Artvillas General Manager 064-731-9111
Authorized Persons Safety manager 064-731-9160
Lotte SKYHILL CC JEJU Managers LOTTE SKYHILL CC JEJU General Manager 064-731-2013
Authorized Persons Security manager 064-731-2077
Lotte SKYHILL CC BUYEO Managers LOTTE SKYHILL CC BUYEO Sales Support Team Leader 064-731-9163
Authorized Persons Security manager 064-939-1700

Article 4 (Shooting time, Storage Period, Storage Place and Processing Method)

Shooting time, Storage Period, Storage Place and Processing Method
Shooting time Retention period Storage place
24 hours Lotte Resort Sokcho Lotte Resort Buyeo Lotte Resort Gimhae Jeju Artvillas Lotte SKYHILL CC JEJU Lotte SKYHILL CC BUYEO CCTV management department of each resort
30days 30days 30days 30days 30days 30days

- Processing method : To record the use of personal visual data for other purposes, provision of data to third parties, disposal and viewing, and to destroy the expired data in a non-recoverable way (shredding or incineration for output)

Article 5 (Outsourcing of Handling of Visual Data Processing Device)

The company entrusts the installation and management of Video information processing device as follows, and stipulates necessary matters so that personal information can be safely managed in accordance with the relevant laws and regulations.

Outsourcing of Handling of Visual Data Processing Device
Type Outsourced work Outsourcee Contact details
Lotte Resort Sokcho Operation of CCTV S-Way Korea 02-798-4211
Lotte Resort Buyeo Themansys 041-939-1037
Lotte Resort Gimhae Viavis 1522-0150
Lotte SKYHILL CC JEJU KT Telecom 1588-0112
Lotte SKYHILL CC BUYEO SK shieldus 1800-6400

Article 6 (Method and Location of Checking Personal Visual Data)

  • - Method of checking : You should contact the visual data manager before visiting the Company.
  • - Checking location : CCTV Department where CCTV image can be viewed

Article 7 (Measures to the Data Subjects' Request for Viewing Visual Data)

You may ask the operator of the visual data processing device at any time if you wish to view, check or delete your personal visual data, provided that the visual data must include your image, and that the personal visual data be clearly required for protection of life, body and property of the data subject. The Company will take the necessary measures without delay if you ask for viewing, checking or deletion of personal visual data.

- The information subject may request personal image information to be viewed and verified according to the personal visual data invoice (including electronic documents) when requesting reading, etc. [Download form]

- The company will take necessary measures without delay (within 10 days) when it receives a request for reading or confirming the existence or deletion of personal visual data when it is requested by the data subject, and in this case, the person who made the request such as reading can receive an identification certificate such as a resident registration card, driver's license, and passport.

The company has the right to decline the request for viewing, verifying the existence of, or deleting the personal visual data and will inform the person who making the request of the reason orally, in writing, electronically, or by other means within 10 days when :

  • ① In case of causing significant disruption to criminal investigation, prosecution, or trial
  • ② the retention time period expires and the personal visual data is deleted
  • ③ In cases where there is a high risk that another person's privacy may be violated by taking necessary measures in response to requests for inspection
  • ④ there are other reasons to decline the request.

Article 8 (Measures to Secure Safety of Visual Data)

The company imposes the following administrative, technical, and physical safeguards protect the personal image information.

Article 8 (Measures to Secure Safety of Visual Data)
Type Details
Administrative safeguards - Establishment and implementation of an internal management plan for safe processing of personal
video information
· Appointment of personal video information manager
· Matters pertaining to the roles and responsibilities of the personal video information manager and handler
· Training for personal video information handlers
· Other matters regarding measures necessary to ensure the safety of personal video information
Technical safeguards - Access control and restrictions on access rights to personal video information
- Application of technology to safely store and transit personal video information
- Storage of processing records and prevents forgery and falsification of images
Physical safeguards - Establishment of storage facilities or installation of locking devices for safe physical storage of personal video information

Article 9 (Change of Personal Information Processing Policy)

  • This Operation and Management Policy for Visual Data Processing Devices was enacted on October 08, 2024. Any addition, deletion or revision of the policy according to the change of laws, policies or security technologies will be posted, together with the reason and content of change, on the Company's website at least 7 days in prior to enforcement.
  • - Amendment Notice Date : September 30, 2024
  • - Effective Date : October 08, 2024