Privacy policy

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Privacy policy

  • Personal Information Processing Policy

    Hotel Lotte Lotte Resort (hereinafter referred to as the 'Company') regards your personal information as important and complies with the 'Personal Information Protection Act'. Through the personal information processing policy, the company notifies you of the purpose and method of using the personal information provided by the customer and what measures are being taken to protect personal information. When the company amends the personal information processing policy, it will notify it through the website announcement (or individual notice).

Display of main personal information processing (labeling)

  • Personal
    Information
    Personal Information
    [Required] Name, mobile phone number, etc.
    [Optional] Guest email
    ※ These personal information items are collected when you reserve room. Please refer to the Privacy Policy below for more details.
  • Purpose
    of Processing
    Purpose of Processing
    Users' personal information collected by Hotel Lotte Lotte Resort is only used for purposes needed to provide services, including sign up and identity verification, provision of room reservation.Whenever personal information is collected, users are notified of the processing of information and users' consent is obtained
    ※ Please refer to the contents of the Privacy Policy below for more information on the purpose of processing personal information collected by Hotel Lotte Lotte Resort.
  • Provision to
    Third Parties
    Provision to Third Parties
    Hotel Lotte Lotte Resort does not provide personal information to a third party without prior consent from the data subject. However, if the data subject has consented to the provision of personal information for the purpose of using the services of partner companies, etc., personal information is provided to third parties.
    Lotte Members Co., Ltd. Smart Score Co.,Ltd., etc.
    ※ Please refer to the contents of the Privacy Policy below on when and why Hotel Lotte Lotte Resort provides personal information to a third party.
  • Commisioning
    of
    Personal
    Information
    Commisioning of Personal
    Information
    Hotel Lotte Lotte Resort consigns some of the tasks necessary to provide services to third party service providers and defines/manages/supervises matters that are necessary for them to process personal information safely, in accordance with the Personal Information Protection Act.
    Lotte Data Communication Co., Ltd., Lotte Members Co., Ltd., etc.
    ※ Please refer to the contents of thePrivacy Policy below for a complete list of parties that are consigned by Hotel Lotte Lotte Resort to handle personal information.
  • Rights and
    Obligations of
    Information
    Owners
    Rights and Obligations of Information
    Owners
    Hotel Lotte Lotte Resort guarantees the rights and obligations of the information owner when processing personal information.
    Data subjects may view or correct their personal information at any time and request withdrawal or termination of consent.
    ※ Please refer to the Privacy Policy below for more information on the rights and obligations of information owners defined by Hotel Lotte Lotte Resort
  • Department
    of
    Privacy
    Complaints
    Department of Privacy Complaints
    If you have any inquiries, complaints and other issues related to privacy protection that arise during the use of Hotel Lotte Lotte Resort services, please contact the responsible department for a review of the issue and a response.
    Department in charge : information protection division Contact : privacy@lotte.net
※ Users can click the icons of the labels to find detailed information of each category.

Display of main personal information processing (labeling)

  • Personal
    Information
    Personal Information
    [Required] Name, mobile phone number, etc.
    [Optional] Guest email
    ※ These personal information items are collected when you reserve room. Please refer to the Privacy Policy below for more details.
  • Purpose
    of Processing
    Purpose of Processing
    Users' personal information collected by Hotel Lotte Lotte Resort is only used for purposes needed to provide services, including sign up and identity verification, provision of room reservation.Whenever personal information is collected, users are notified of the processing of information and users' consent is obtained
    ※ Please refer to the contents of the Privacy Policy below for more information on the purpose of processing personal information collected by Hotel Lotte Lotte Resort.
  • Provision to
    Third Parties
    Provision to Third Parties
    Hotel Lotte Lotte Resort does not provide personal information to a third party without prior consent from the data subject. However, if the data subject has consented to the provision of personal information for the purpose of using the services of partner companies, etc., personal information is provided to third parties.
    Lotte Members Co., Ltd. Smart Score Co.,Ltd., etc.
    ※ Please refer to the contents of the Privacy Policy below on when and why Hotel Lotte Lotte Resort provides personal information to a third party.
  • Commisioning
    of
    Personal
    Information
    Commisioning of Personal
    Information
    Hotel Lotte Lotte Resort consigns some of the tasks necessary to provide services to third party service providers and defines/manages/supervises matters that are necessary for them to process personal information safely, in accordance with the Personal Information Protection Act.
    Lotte Data Communication Co., Ltd., Lotte Members Co., Ltd., etc.
    ※ Please refer to the contents of thePrivacy Policy below for a complete list of parties that are consigned by Hotel Lotte Lotte Resort to handle personal information.
  • Rights and
    Obligations of
    Information
    Owners
    Rights and Obligations of Information
    Owners
    Hotel Lotte Lotte Resort guarantees the rights and obligations of the information owner when processing personal information.
    Data subjects may view or correct their personal information at any time and request withdrawal or termination of consent.
    ※ Please refer to the Privacy Policy below for more information on the rights and obligations of information owners defined by Hotel Lotte Lotte Resort
  • Department
    of
    Privacy
    Complaints
    Department of Privacy Complaints
    If you have any inquiries, complaints and other issues related to privacy protection that arise during the use of Hotel Lotte Lotte Resort services, please contact the responsible department for a review of the issue and a response.
    Department in charge : information protection division Contact : privacy@lotte.net
※ Users can click the icons of the labels to find detailed information of each category.

  • Privacy

    Personal information is information about a surviving individual, and information that can identify the individual based on the name, ID, etc. included in the information (Even if the information alone cannot identify a specific individual, it is easy to use with other information. It can be combined and identified).

  • Member

    Refers to members who can use various services provided by the company (individual sales members, corporate sales members, L.POINT members, affiliates, etc.).

  • L.POINT Member

    A member who can use the L.POINT service as an integrated online member according to the Lotte Group Single Sign On policy.

Article 1. General rule

The company discloses the personal information processing policy on the first screen of the homepage, so that members can always view it easily. In addition, the personal information processing policy may be changed due to changes in government laws and guidelines or the company's internal policy, and the necessary procedures are established for the continuous improvement of the personal information processing policy. If you revise the privacy policy or if the privacy policy changes, we will notify you through the privacy policy on the first page of the homepage.

Article 2. Personal information items to be collected and collection methods

1. Purpose of collecting and using personal information (resort)

개인정보의 수집 및 이용목적(리조트)
division Collected items Purpose of collection Retention period
online Sign Up necessary L.POINT Integrated Member (Individual) Name, ID, email, mobile phone number, date of birth, gender, nationality - Utilized in the identity verification process according to the membership service
- secured communication channels for customer notification and complaint handling 		Until withdrawal
(Corporate)
- Business information : Resister number, company name, name of representative, address, phone number
- Contact information : Department in charge, name of person in charge, email(ID), phone number
necessary Social login - Naver, KakaoTalk account - Login service through SNS
necessary Employee Certification - email(ID) - Employee service provision
Select Marketing information (Individual) Name, mobile phone number, email - Giveaways, event information, personal service provision and marketing
(Corporate) email(ID)
Apply for L.leader's club necessary - Name, date of birth, member number, company name, Job grade
- Spouse information (name, date of birth, mobile phone number)
- Contact information (name, mobile phone number, address)		 - Member identification according to membership services provided by Lotte Resort L.leader’s club
- Membership and reservation management services provided		 membership withdrawal
- Contact information (name, mobile phone number, address)
- name, mobile phone number, Guest number, - Delivery of notices and management of reservations
Select - name, mobile phone number - Secure delivery address for invoices, notices
Reservation necessary Reservation information - Name, mobile phone number, card information - Room reservation and revisit service 1 year after reservation
Guest Information - Name, mobile phone number
Select - Guest email
Package Reservation necessary Reservation information - Name, mobile phone number, card information - Package product reservation and revisit service 1 year after reservation
Guest Information - Name, mobile phone number
Select - Guest email
Coupon reservation necessary Reservation information - Name, mobile phone number, card information - Room reservation and revisit service 1 year after reservation
Guest Information - Name, mobile phone number
Select - Guest email
Group reservation necessary - Name, mobile phone number, card information - Room reservation and revisit service 1 year after reservation
Select - Guest email
Lottery reservation necessary Reservation information - Guest number, member name, Reservation applicant, mobile phone number r - Confirmation of eligibility for lottery reservation, selection and guidance of lottery recipients - Room reservation service provided if you win a lottery 1 year
Guest Information - Name, mobile phone number
Registration card necessary - Name, date of birth, mobile phone number - Identifying use of Rotary Resort, handling customer complaints, processing recognized items, providing customer service, and surveying customer participation 1 year after reservation (However, it will be deleted after 5 days from the date of check-out.)
Select - email, vehicle number - Sending stay details, securing a means of contacting guests who do not have a mobile phone, and confirming entry/exit to the resort 1 year after reservation (However, it will be deleted after 5 days from the date of check-out.)
Theme Park Ticket necessary Buyer information - Name, mobile phone number - Theme park reservation and revisit service 1 year
User information - Name, mobile phone number
Select - Buyer email
Seminar & Wedding Inquiries necessary - Name, mobile phone number, email, company name (group name) - Seminar and wedding reservation and service provision 1 year
voice of the customer necessary - Name, mobile phone number, email - Lotte Resort product improvement and revisit service 1 year
Satisfaction survey necessary Member information when registering - Name, mobile phone number, email - Satisfaction survey on the use of Lotte Resort products and services and provision of revisit services 1 year
Guest information at the time of booking - Name, mobile phone number, email
Presale Consultation necessary Individual members - Name , mobile phone, e-mail, region, Membership status, Inquiry details - Responses to Lotte Resort professional consultation inquiries 1 year
Corporate member - Name, mobile phone number, company name, e-mail, region, Membership status, Inquiry details
Download presale materials necessary Individual members - Name, mobile phone number, email - Download and revisit Lotte Resort sales related materials 1 year
Corporate member - Name, mobile phone number, company name, contact information (company), email
Travelbrary Activity necessary - Room reservation number, applicant name, applicant contact information, applicant gender, applicant age, applicant email - Participating in the traverly activity program 1 year
Travelbrary Activity (Kids) necessary - Room reservation number, applicant name, applicant contact information, applicant gender, applicant age, email address, participating child name, participating child age - Participating in the traverly activity program 1 year
Travelbrary Activity (family) necessary - Room reservation number, applicant name, applicant contact information, applicant gender, applicant age, applicant email, all participant names, all participant age - Participating in the traverly activity program 1 year
Rewards membership necessary - Name (in English), e-mail, Rewards membership number - Verification and personal identification to provide membership services, Provision of discounts, points accumulation or redemption for services provided by the Company and other various membership services Until withdrawal
Offline Customer registration card necessary - Name, date of birth, Mobile Phone number - Reservation confirmation and re-visit service provided 1 year
Select -
Application form for the person in charge of the corporation necessary - Name of person in charge, mobile phone number, email, membership number, member name - Provide smooth membership services and deliver notices, book and manage members 5 years after membership withdrawal
Select - Address, business license number, fax number - Securing delivery destinations such as identifying corporate member information, information, etc.
Membership application form (Inductee) Name, date of birth, phone number, mobile phone number, email, address (Corporate person in charge) Name of person in charge, mobile phone number, phone number, email - Membership preservation and disposal work, including changes in membership information, transfer of ownership, and extension of contracts. Membership maintenance period
Family member registration application form - Membership number, name, date of birth, photo, mobile phone number, copy of resident registration, proof of employment
Family membership change application form - Membership number, name, date of birth, address, photo, resident registration copy
Name change application form - Membership number, member name, date of birth, contact information, address, photo, resident registration copy
[Membership Card] Loss Report Form Re-issuance report Re-issuance application form - Member number, member name, date of birth, contact information, seal certificate photo, resident registration copy
Contract termination application form - Membership number, member name, required documents, seal certificate, bankbook copy
Application for refund of membership fee - Membership number, member name, account number, seal certificate, bankbook copy
Confirmation of membership fee payment - Contractor name, date of birth, payment bank, account number, account holder, Card company name, card number, expiration date
Membership contract extension consent form - Membership number, member name, resident registration number, seal certificate
Title transfer application form - Name, resident registration number, address, contact information
warrant - Trustee, transferor, transferee / name, date of birth, address, contact information, certificate of seal impression of trustor, copy of ID of transferee
Corporate Manager Registration application form - Member name, person in charge, phone number, fax number, mobile phone number, email
Title transfer application form (Transferor) Membership number, member name, resident registration number, phone number, address, seal certificate (Assignee) Name, resident registration number, telephone number, mobile phone number, name of person in charge, contact information, address, seal certificate (Agent) Agent’s name, date of birth, mobile phone number, copy of ID card
Apply for L.leader's club necessary - Name, date of birth, membership number, company name - Identifying members and providing membership services according to the membership services provided by Lotte Resort Leader’s - Deliver notices and manage reservations, secure delivery address for invoices, notices, etc.
- Name, mobile phone number, membership number, company name - Delivery of notices and management of reservations
select - Name, mobile phone number - Secure delivery address for invoices, notices, etc.
Quotation necessary - Name, mobile phone number, fax, email - Providing information for room reservations and events 2 years
Rewards membership necessary - Name (in English), e-mail, Rewards membership number, (resort) reservation and service use information, contact information (mobile or home phone number), (resort points accumulation and redemption history - Verification and personal identification to provide membership services, Provision of discounts, points accumulation or redemption for services provided by the Company and other various membership services Until withdrawal

2. Purpose of collecting and using personal information (golf course)

개인정보의 수집 및 이용목적(골프장)
Category Information items to be collected Purpose of collection Retention period
online Sign Up necessary L.POINT Integrated Member (Individual) Name, ID, gender, date of birth, mobile phone number, address (Corporate)
- Business information : Resister number, company name, name of representative, address, phone number
- Contact information : Department in charge, name of person in charge, email(ID), phone number		 -Utilized in the identity verification process according to the membership service
-secured communication channels for customer notification and complaint handling		 Until withdrawal
necessary Corporate member - Membership number, name, business number, corporate name, mobile phone number, date of birth
necessary Affiliates, travel agencies, associations - Name, date of birth, email, contact information (mobile or home), ID,
Password, country, city/province (home or office), Loris membership number (automatically generated), business number, membership number, corporate authentication number, sign-up location, Lotte Skyhill CC reservation information (automatically generated), point accumulation and use history , discount history, IP/cookie information
necessary General corporation - Business number, name, date of birth, mobile phone number, business number, corporate name
necessary Employee Certification - company name, company e-mail Employee service provision
necessary Social login - Naver, KakaoTalk account Login service through SNS
Select Marketing information - email - Lotte Resort event and product information Coupon sending, newsletter, participation in sweepstakes
Sales Member Certification necessary Corporate member - Contact person name, mobile phone number, e-mail - Provision of membership service after change in person in charge of corporate member, delivery of notices Until withdrawal
Affiliate Certification necessary Affiliate, travel agency, association - Contact person name, mobile phone number, e-mail
golf reservation necessary Reservation information - name, phone number - Provision of golf reservation and revisit service 1 year
resident information - name, phone number
Select - Companion information (name, phone number, gender)
standby reservation necessary Reservation Information - name, phone number - Provision of golf reservation and revisit service 1 year
package reservation necessary Reservation Information - name, phone number - Provision of golf reservation and revisit service 1 year
resident information - Name, mobile phone number, gender
select - Companion information (name, phone number, gender)
coupon purchase necessary buyer information - name, phone number - Provision of purchase guidance and revisit service Payment data is stored for 5 years after attempted payment
recipient information - name, phone number
participatory event necessary - Name, mobile phone number, address, age - Provision of golf reservation and revisit service 1 year
customer service center necessary - Name, mobile phone number, email - Lotte Resort product improvement and revisit service 1 year
mobile check-in necessary - Name, gender, mobile phone number, bag name - Provision of golf reservation service 1 year or five days from the date of cancellation if the reservation is canceled
Offline membership document [Application Form]
- (Individual) (member) name, gender, date of birth, contact information, DM address (home or work address), photo, copy of ID, certificate of seal,
- (Corporate) Name, gender, date of birth, contact information, company name, DM address (home or work address), photo, business registration certificate, certified copy of register, seal certificate, identification card, certificate of employment 		- Membership preservation and disposal tasks such as change of membership information, transfer of ownership, and contract extension 5 years after withdrawal
[Member recommendation letter]
- Applicant's name, date of birth, member registration number, address
New member name, date of birth, address
[Application for Change of Nominee]
- Name, gender, membership number, resident registration number, business registration number, address, phone number, copy of identification card, employment certificate, photo
Contact person in charge of corporation, DM sending address (home or direct address)
[Withdrawal Application]
- (Corporation) Name of corporation, member number, name of representative, member name, name of person in charge of corporation, contact information of person in charge of corporation, name of bank, name of account holder, account number, certificate of corporate seal, certified copy of corporation registration, business registration certificate, copy of bankbook, copy of identification
[Warrant]
- Authorized person: Member name, resident registration number, address, contact information, seal certificate
- Representative: Name of person in charge, date of birth, contact information 		- Membership transaction agency business
Group application [Fixed Organization]
- Applicant's name, contact information
[Temporary organization]
- Applicant's name, contact information 		- Group event Immediate destruction after storage for the year
Membership inquiry and name transfer application form - Transferor: name of company, date of birth, address, copy of identification card, certificate of seal impression, business registration certificate, copy of register
- Assignee: name, date of birth, contact information, address, certificate of seal impression, photo, copy of identification card, certificate of employment, business registration certificate, copy of register
- Agent: Name, contact information, address, fax number 		- Membership inquiry in advance and application submission Immediate destruction after completion of transfer
Caddy application form - Name, address, date of birth, mobile phone number, academic background, language and other qualifications, social activities,
Photo, e-mail, emergency contact information, account number 		- Deposit management reporting agency according to job application management goods payment Until retirement date
However, documents for deposit return must be submitted within 3 months after leaving the company.
Rewards membership necessary - Name (in English), e-mail, Rewards membership number, (resort) reservation and service use information, contact information (mobile or home phone number), (resort points accumulation and redemption history - Verification and personal identification to provide membership services, Provision of discounts, points accumulation or redemption for services provided by the Company and other various membership services, Until withdrawal

3. Permissions to access information and features in apps on mobile devices

3. Permissions to access information and features in apps on mobile devices
Category Permissions Purpose
Android Required Phone Phone status and app verification required
Photos and Videos Used to cache images, upload customer voice files, and prevent app forgery and tampering.
(Android SDK 32 (OS 12) version or lower) files and media Image cache, customer voice file upload, used to prevent app forgery and tampering, required when using the mobile key function within the app
Optional Notifications Used when receiving service changes and notifying marketing/promotion information
Camera Required when uploading a photo
Nearby device Required when using the mobile key function within the app
location Required when using the mobile key function within the app
ios Required Photos and Videos Used to cache images, upload customer voice images, and prevent app forgery and tampering.
Optional Notifications Used when receiving service changes and notifying marketing/promotion information
Camera Required when uploading a photo
bluetooth Required when using the mobile key function within the app

4. How to collect personal information

  • The company collects personal information in the following ways:
    • - collection of generated information in PC, mobile and APP application processes through the collection
    • - Offered by affiliates
    • - Written collection of personal information such as offline events and events
    • - Collection of user's personal information through e-mail, fax, phone, etc. during reservation and consultation process
    • - Submissions related to membership services such as application for membership, transfer of title, etc.

Article 3. Procedure and method of destruction of personal information

  • 1. When personal information becomes unnecessary, such as the expiration of the period of personal information retention or the achievement of the purpose of processing, the company shall destroy the personal information without delay.
  • 2. If the period of personal information retention agreed by the data subject has elapsed or the purpose of processing has been achieved, the personal information shall be moved to a separate database (DB) or stored in a different storage location.
개인정보의 파기절차 및 방법
Sortation reason for preservation retention period
Records of Contracts or Withdrawal of Subscription, etc. Act on Consumer Protection in Electronic Commerce, etc. 5 years
Records of Payment and Supply of Goods 5 years
Records of Consumer Complaints or Disputes 3 years
important business books and business papers Article 33 of the Commercial Act (preservation of commercial books, etc.) 10 years
records of claims and property rights Article 162 of the Civil Act (Extinctive Prescription of Claims and Property Rights) 10 years
certificate of expenditure for other income-related expenses Article 106-2 of the Income Tax Act (Reception and storage of proof of expenditure, etc.) 5 years
  • 4. Procedures and methods for destroying personal information are as follows.
    • 1) Destruction procedure: The company selects personal information on which the grounds for destruction have occurred and destroys personal information with the approval of the company's personal information protection manager.
    • 2) Destruction method: The company destroys personal information recorded and stored in electronic file format so that the record cannot be reproduced, and the personal information recorded and stored in paper documents is destroyed by crushing or incineration.

Article 4. Provision and sharing of personal information

1.The company uses your personal information within the range notified in the 'Personal Information Collection Items and Collection Methods' and 'Purpose and Collection of Personal Information', personal information is provided to a third party only when it falls under Articles 17 and 18 of the 「Personal Information Protection Act」, such as member consent and special provisions of the law, and other than that, the personal information of the information subject is not provided to the third party.

In order to provide smooth service, the company obtains the consent of the information subject in the following cases and provides it only to the minimum extent necessary.

개인정보의 제공 및 공유
division Recipient Personal information items provided purpose of use Period of use
L.POINT service Lotte Members Name, L point card number (mobile phone number) L point accumulation and use approval Until membership withdrawal
Round Score Service Smart Score Name, mobile phone number, score Round Score Service Until membership withdrawal
Travel Activity History Tour Let's play in Baekje. Name, Mobile Number, Resident Registration Number traveler's insurance coverage 3 months
Traveler Seunghyo Award Planning Tour My Bank Name, Mobile Number, Resident Registration Number traveler's insurance coverage 3 months
membership service Korea Golf Course Management Association Name, membership number, date of membership issuance of membership certificates 10 years
Korea Recreational Condominium Medium Business Association Name, membership number, date of acquisition
affiliated golf course Name, cell phone number, membership number. affiliated golf course reservation Until membership withdrawal
National Tax Service Name, resident registration number, address, membership number, membership date, acquisition price, trading price Performance of requests for submission of books, evidence, etc. in accordance with national and local tax laws and regulations. 5 years
competent city hall
golf membership exchange Name, membership number, acquisition date, acquisition amount Delegation of duties such as preservation and disposal of membership rights until withdrawal
hole-in-one event Lotte Hotel Jeju Name, resident registration number, contact number, address Free prizes for hole-in-one destruction immediately after objectives have been achieved

*We inform you that it will be processed in accordance with the Income Tax Act for the 5th year of resident registration number (related to tax utility charges).
Windy Hill Co., Ltd. Name, resident registration number, contact number, address
world wine Name, resident registration number, contact number, address
White Line Dermatology Clinic Name, resident registration number, contact number, address
Kyongnam Bank Co., Ltd. Name, resident registration number, contact number, address
JOINCREATIVE Co., Ltd. Name, resident registration number, contact number, address
Nexen Co., Ltd. Name, address, contact number

2. In accordance with the "Personal Information Handling and Protection Guidelines in Emergency Situations" jointly announced by government-related ministries, the company handles disasters, infectious diseases, incidents/accidents that cause imminent danger to life and body, and urgent property
In the event of an emergency, such as loss, personal information may be provided to related organizations without the consent of the information subject. For details, please click here*.

Article 5. Consignment of personal information processing

  • 1. The company entrusts personal information as follows to fulfill the service, and in accordance with relevant laws and regulations, the consignment agreement stipulates the necessary information so that personal information can be safely managed.
  • Article 5. Consignment of personal information processing
    Category Third party service providers sub-processor Activities to be consigned Personal information retention and usage period
    Information system operation and management Lotte Innovate Co., Ltd. Etribe Co., Ltd. computer system operation, website operation Upon subcontractor agreement termination
    SMS, Kakao Talk notification message sending business
    - Parking management system development/operation
    Lotte Members Co., Ltd. Lotte Innovate Metanet Mplatform NICE Information Service KG Inicis Korea Mobile Certification Integrated Member System (L.POINT) Operations Upon subcontractor agreement termination
    SSO membership system operation
    agency for payment of goods
    authentication service
    dowhat - Resort mobile check-in-out system development/operation Upon subcontractor agreement termination
    Korea Credit Bureau - Resort mobile check-in and out service Verify your identity when using (mobile phone) Upon subcontractor agreement termination
    Nicepayments Metanet Mplatform
    hyosung ITX
    naracredit
    SKmnservice
    dreambay
    Q-office
    Sejongtelecom    		 Credit card payment processing required for room reservations, Mobile phone/domestic, overseas simple payment/internal payment agency work, L.PAY payment agency work Upon subcontractor agreement termination
    Personalized content Insider Pte. Ltd. - personalized marketing Upon subcontractor agreement termination
    paperwork agency Soul Company Co., Ltd.,
    G&C Co., Ltd.,
    Trinitywith Co., Ltd.,
    Golf 114 Membership Exchange, Ytip     		- distribution paperwork agency Upon subcontractor agreement termination
    Business site management and operation The Man Co., Ltd., Ltd., Doing C&S Co., Ltd., IBS Industry Co., Ltd., CJ SS Club, Pulmuone Food & Culture Co., Ltd., Billis Korea Co., Ltd., TOT Co., Ltd., - Business site management, facility management, safety management, food and beverage operation, and pro shop operation Upon subcontractor agreement termination
  • 2. In order to ensure the safety of personal information protection in the case of a consignment contract, strict observance of personal information protection instructions, prohibition of personal information and liability in case of accidents, and the contents of the contract are kept in writing. When a company changes, Lotte Resort will notify the changed company name on the personal information processing policy on the homepage.
  • 3. The Company will conduct appropriate supervision within the scope of the entrusted business whether or not the trustees faithfully implement the matters prescribed by the trustee so that the personal information handled can be safely managed.

Article 6. How to view, correct, withdraw personal information and withdraw consent

  • 1. Members can view or correct information of registered members at any time.
    • - For online members, you can log in to the “Lotte Resort” website (www.lotteresort.com) and (www.lotteskyhill.com) and edit your personal information and withdraw your membership.
    • - We will promptly process your identity upon request by visiting Lotte Resort or by wire.
    • - In the case of L.POINT members, please report to the L.POINT customer center (Tel.1899-8900) by wire or report to the Lotte Card Center to promptly process the identity verification.
      However, L.POINT member information modification and withdrawal are not related to pre-sale and affiliate member information.
  • 2. If a member requests correction of an error in personal information, the personal information will not be used or provided until the correction is completed. In addition, if incorrect personal information has already been provided to a third party, we will take measures to correct it by notifying the third party without delay.

Article 7. Installation and operation of Cookie

  • 1. A 'cookie' is a temporary file that is automatically created when you access a website. It is a small amount of information that the server used to operate the website sends to your computer browser and is stored on your PC's hard disk. It also becomes.
  • 2. The Company uses 'cookies' that store and retrieve usage information from time to time in order to provide a fast and useful service when members use the website.
  • 3. You have a choice about cookies, and you can choose to allow all cookies, check each time you save cookies, or block all cookies by setting your web browser options in the following ways. However, if you refuse to store cookies, there may be restrictions on the use of some services that require you to log in, such as having to re-enter your login information.
    • (1) Internet Explorer: Tools menu at the top of the web browser > Internet options > Personal information > Settings
    • (2) Chrome: Settings menu on the right side of the web browser > Settings > Protection of Personal information and Security > Cookies and other site data
    • (3) Microsoft Edge : menu >Settings > Privacy, search, and services > Send "Do Not Track" requests
  • 4. The company can read the contents of the cookie in the customer's browser, find the customer's additional information on the customer's computer, and provide the service without additional input such as the name of the connection.
    However, if the member refuses to install cookies, there may be difficulties in providing the service.

Article 8. Technical and administrative measures to protect personal information

The company makes the following efforts to safely manage the personal information of data subjects.

  • - We establish and implement internal management plans for personal information protection. We establish internal management plans for personal information, including matters related to the operation of personal information protection such as designation of a privacy officer, etc., and annually check whether these internal management plans are being implemented properly.
  • - We take access control and access authority restriction measures for personal information. In order to block illegal access to personal information, we have established and implemented standards for granting, modifying, canceling, etc. access to personal information handling systems, and we have installed and operate intrusion prevention systems and intrusion detection systems. In addition, we reduce the possibility of information leaks in personal information processing systems, by separating the external Internet network and the intranet for work PCs of employees authorized to download personal information.
  • - We take encryption measures to safely store and transmit personal information. Passwords, unique identification information, account numbers, card numbers, etc., are encrypted and stored as prescribed by laws and regulations. In addition, personal information is safely sent and received over the network through encrypted communication, etc.
  • - Measures are taken to store personal information access records and prevent forgery or alteration. Personal information handlers maintain records of access in the personal information handling system, and the relevant access records are kept securely so that the personal information handlers and users who access the personal information processing system access records are not forged, altered, stolen, or lost.
  • - We install and update security programs for personal information. To prevent damage to personal information, the data is backed up frequently, and the latest antivirus software is used to prevent users’ personal information or data from being leaked or damaged.
  • - We take physical measures to safely store personal information To prevent personal information from being leaked or damaged by hacking or computer viruses, etc., systems are set up in the areas with restricted access from outside, and access control procedures are established and operated.

Article 9. Protection of personal information of children under 14

  • 1. When signing up for membership, the “L.POINT Integrated Membership” is limited to those who are 14 years of age or older, the basic membership policy. (For children under the age of 14, consent from a legal representative is required after self-authentication). However, services related to contracts such as e-commerce are limited, including the use of Lotte Resort services.
    “Lotte Resort” is limited to those who are 19 years of age or older, the basic membership policy. Children under the age of 19 cannot join as a “Lotte Resort Member”.
  • 2. If the company needs to collect personal information of children under the age of 14 as necessary, we will comply with the laws and notices.
- We establish and implement internal management plans for personal information protection.

Article 10. External sites and link sites

The Company may provide links to websites of other companies and affiliates or collect information through its external sites. In this case, the company has no control over external sites and materials, so it cannot be held responsible for the usefulness of services or materials provided from it, and cannot be guaranteed. If you move to a page of an external site or a link site, the privacy policy of the site is irrelevant to the company, so please check the policy of the site you visited.

Article 11. Advertising information transmission

  • 1. The company does not transmit commercial information for commercial purposes against the customer's express objection.
  • 2. When the company sends advertisement information through e-mail for online marketing such as product information guidance, the company will take measures so that the customer can easily recognize it in the subject line of the e-mail as follows.
    • -Email subject line: Displays the text (advertisement) and the sender's name in the subject line.
    • -Email body: Specify the sender's name, email address, phone number, and address where the user can express their intention to opt-out. Each of the methods for users to express their intention to opt-out is specified.
  • 3. In the event that commercial information for commercial purposes is transmitted through a method other than e-mail such as fax or mobile phone text transmission to customers who have agreed to receive advertisements, necessary measures such as displaying the name of the sender are taken.

Article 12. Designated as personal information protection officer

  • 1. The company is doing its best to ensure that members can safely use quality information.In the event of an accident contrary to the matters notified to you in protecting personal information, the company is fully responsible.However, despite the technical supplementary measures, we are not responsible for any damage to information caused by unexpected incidents caused by basic network risks such as hacking and any disputes caused by posts made by visitors.The person in charge of protecting and processing the members' personal information is as follows, and we respond quickly and sincerely to inquiries related to personal information.
  • Article 12. Designated as personal information protection officer
    Classification Department Name Name Contact Information
    Chief Privacy Officer (CPO) Information Protection Division Head of Division Jaekwi Kim Tel: +82-2-771-1000
    Email: privacy@lotte.net
    In charge of protecting personal information Privacy Team Director Seong-Woo Cho
  • To process complaints related to personal information protection that occur while using LOTTE HOTELS services, or to make inquiries regarding damage relief, etc., please contact the Chief Privacy Officer or department in charge. LOTTE HOTELS will respond and handle the data subject’s inquiries as soon as possible.
  • 2. If you receive it via e-mail or homepage, we will respond sincerely as soon as possible.
    • - Website: https://www.lotteresort.com, https://www.lotteskyhill.com (1:1 consultation in customer center)
    • 1:1 1:1 consultation is available only for online members.
    • However, L.POINT membership service inquiries will be answered promptly at the L.POINT Customer Center.
    • -L.POINT Customer Center Telephone: 1899-8900 / Fax: 02-3668-8602 / Email: webmaster@lotte.com
  • 3. If you need other personal information, you can contact the Personal Information Infringement Reporting Center, and the Cyber Safety Bureau of the National Police Agency.
Article 12. Designated as personal information protection officer
consultation organizations TEL URL
Privacy Infringement Report Center 118 without area code privacy.kisa.or.kr
Privacy Dispute Mediation Committee 1833-6972 without area code www.kopico.go.kr
National Police Agency Cyber Crime Investigation Office 182 without area code ecrm.police.go.kr
Cyber Crime Investigation Unit at the Supreme Prosecutor’s Office 1301 without area code www.spo.go.kr

obligation to notify

The current personal information processing policy will take effect from Thursday, November 21, 2024. If there is any addition, deletion, or modification of the contents, we will notify you of the reason and contents of the change through our homepage. In addition, the personal information protection policy is given a version number and revision date so that it is easy to know whether it is revised or not.
- Date of announcement of change of personal information processing policy: Thursday, November 20, 2024
- Date of implementation of the changed personal information processing policy: Thursday, November 21, 2024

Reservation status

You can view room / package reservations booked on non-member at Lotte Resort homepage.

Members of the Lotte Resort Homepage Sign in and view your bookings.

Please use the Lotte Hotel website to view the reservation status of Lotte Hotel and Lotte Arai Resort.

Enter numbers only.
You cannot enter special characters and numbers.
Enter numbers only without '-'.

No reservation record is found. Please check the input.

  • If you don't remember the reservation no., please contact the Reservation Team.
  • If you have made a reservation by phone, please contact the Reservation Team.
  • [Call for reservation] Sokcho, Buyeo, Gimhae: 1588-4355 / Jeju: 1577-0360

On the Lotte Resort website, you can view purchases of coupon purchased by non-members .

Members of the Lotte Resort Homepage use login and then use your purchase status.

Enter English alphabets and numbers only.
You cannot enter special characters and numbers.
Enter numbers only without '-'.

No matching purchase information is found. Please check the input.

  • If you don't remember the purchase no., please contact the Reservation Team.
  • Contact Us : 1588-4355

제휴 제안

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lotteresort.sales@lotte.net

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